# How to contact support or report a problem

## Quick answer

In TextPort, open **Support** one of these ways:

- Tap the gear in **Saved Chats**, then **Contact Support**.
- In a chat, tap **…** at the bottom, then **Report a Problem**.
- During a Messages import, tap **Import not working?**, then **Contact support**.

Type your email and your message. Tap **Submit**. Or email support@textportapp.com.

## What you need

- TextPort on your iPhone
- An email address

## Steps

### From Settings

1. Tap the gear

   It is in the top left of **Saved Chats**. **Settings** opens.

2. Tap **Contact Support**

   It is below **About TextPort**. **Support** opens.

   Tip: You can also tap **…** in the top right of **Saved Chats**, then **Contact Support**.

### From a chat

1. Tap **…** at the bottom of the chat

   It is next to **Export**. A menu opens.

2. Tap **Report a Problem**

   It is next to **Delete Chat** in the menu. **Support** opens.

### During a Messages import

1. Tap **Import not working?**

   It is at the bottom of the import card. **Import not working?** opens with a list of fixes.

2. Tap **Contact support**

   It is under **Email us**. **Support** opens.

### After that, on every path

Numbers continue from From Settings.

3. Type your email and message

   Type your email in **Email address**. Say what you tried and what you saw.

4. Tap **Submit**

   It is below your message. TextPort shows **Request Sent**.

5. Tap **Done**

   The form closes. We usually reply by email within a day.

## Done

Support has your message and your email. The answer comes to that email.

## Problems

| What you see | What to do |
| --- | --- |
| **Submit** is gray. | Type a full email address and a message. |
| **Enter a valid email address.** | Check the email for a typo. It needs an @ and a dot. |
| **Failed to send request. Please try again.** | Check that your iPhone is online. Tap **Submit** again. Or email support@textportapp.com. |
| TextPort will not open. | Email support@textportapp.com. Say which iPhone and which iOS you have. |
| You did not get an answer. | We usually reply within a day. Check your spam folder. Check that you typed the right email. Then send it again. |
| None of these match. | Email [support@textportapp.com](mailto:support@textportapp.com). Say which step you were on. Say what you saw. We usually reply within a day. |

## Questions

### What does TextPort send with my message?

Your email, your message, your account ID, and the screen you were on. It does not send your chats.

### Can I email instead?

Yes. Write to [support@textportapp.com](mailto:support@textportapp.com).

### Is Report a Problem different from Contact Support?

No. Both open the same form.

## Next guides

- [How to fix a stuck or failed Shortcut import](https://textport.com/guides/fix-a-stuck-or-failed-shortcut-import.md): You will get a Messages import that finishes, or know exactly what to tell support.
- [How to fix wrong text, times, or missing messages](https://textport.com/guides/fix-screenshot-problems.md): Every message TextPort read wrong from a screenshot or recording will say the right thing.
- [How to see and delete your data](https://textport.com/guides/see-and-delete-your-data.md): You will see which files TextPort keeps on your iPhone, and you can delete them.

TextPort guide for iPhone. Updated 2026-11-05. Web page: https://textport.com/guides/contact-support-or-report-a-problem