What if I see “The start date is after the end date.”?

Pick an earlier day in From, or a later day in To.

What if I see “There are no messages in these dates.”?

Pick more days. Or pick All messages under Messages.

Photos and files (ZIP) is off because these days have no photos or files. Pick more days to get a ZIP.

Uncheck Also include SMS messages. The other conversation is left out.

Email support@textportapp.com. Say which step you were on. Say what you saw. We usually reply within a day.

Yes. The file has every message from both days.

Yes. Click All time next to Export , pick the days, and click Apply . The Export window then starts with those days.

It shows when the All time button above the list has dates set. It exports those dates.

Yes. Export all conversations… has the same Messages list.

Windows 4 steps · Updated Nov 5, 2026

In TextPort:

TextPort says Export complete.

Click the conversation, then Export

Click it in the list (1). Then click Export at the top right (2). The Export window opens.
Pick Custom range

Open the list under Messages. From and To show.

You can also pick Last 30 days or Last 12 months.
Pick the days and click Export…

Pick the first day in From (1) and the last day in To (2). Click Export… (3).

With more than one file, the button says Choose folder and export….
Click Save

Windows asks where to save the file. Pick a folder, then click Save.

For more than one file, pick a folder and click Select Folder.

The file holds only the messages from the days you picked.

What you seeWhat to do

The start date is after the end date.: Pick an earlier day in From, or a later day in To.
There are no messages in these dates.: Pick more days. Or pick All messages under Messages.
No photos or files in these messages: Photos and files (ZIP) is off because these days have no photos or files. Pick more days to get a ZIP.
The window says 2 files, and you want one.: Uncheck Also include SMS messages. The other conversation is left out.
None of these match.: Email [email protected]. Say which step you were on. Say what you saw. We usually reply within a day.

: Yes. The file has every message from both days.
: Yes. Click All time next to Export, pick the days, and click Apply. The Export window then starts with those days.
: It shows when the All time button above the list has dates set. It exports those dates.
: Yes. Export all conversations… has the same Messages list.