TextPort Support
How can we help?
Most answers are a short guide away. If you still need help, email us and we will sort it out with you.
Start with your device
Short, step-by-step guides with a picture for every step.
Mac
Read every iMessage on your Mac and export it as PDF, CSV, or text.
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Install TextPort for Mac and give it Messages access
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Find and open a chat on Mac
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Export one chat to PDF, CSV, or TXT on Mac
Windows
Back up your iPhone to your PC and export your messages.
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Install TextPort for Windows
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Back up your iPhone to your PC with TextPort
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Export a conversation to PDF, CSV, or TXT on Windows
Fix a common problem
Something not working? These guides solve the problems we hear about most.
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Fix wrong text, times, or missing messages
You will fix any message that TextPort read wrong from a screenshot or recording.
Read the guide →
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Fix a stuck or failed Shortcut import
You will get a Messages import that finishes, or know exactly what to send support.
Read the guide →
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Recover missing photos and attachments
You will get the photos, videos, and files that were missing after a Messages import.
Read the guide →
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Fix “TextPort can’t read your Messages” on Mac
You will get TextPort for Mac to show your chats again.
Read the guide →
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Fix an iPhone not showing up on Windows
Your iPhone will show up in TextPort for Windows, so you can back it up.
Read the guide →
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Fix a stuck or stopped backup on Windows
Your iPhone backup will finish, or you will know what to send to support.
Read the guide →
Looking for something else? Browse all 46 guides
Still stuck? Write to us.
Tell us what happened and we will help you get your messages out.
