Should I click Stop backup?

Only if you must unplug your iPhone. A first backup that stops has to start over, and your iPhone sends everything again.

The backup failed with an error number.

Click Details on the card to see the error code. Click Contact support and we will look at the log with you.

Apple suggests updating your security software, or turning it off for a while, if backups never finish. Turn it back on when the backup is done.

A first backup can take an hour or more on a large iPhone. Later backups copy only what changed, so they are faster.

Your iPhone backup will finish, or you will know what to send to support.

Windows 6 steps · Updated Oct 5, 2026

1

Go to Backups

Click Backups at the top of TextPort. Or click See what happened if TextPort says The last backup didn’t finish.
2

Click Keep waiting if it says the backup seems stuck

Large backups sometimes pause for a while. TextPort won’t stop the backup on its own. Click Keep waiting.
3

Check your iPhone

Make sure it is still plugged in and unlocked. Unlock it if it asks for the passcode. The backup goes on by itself.
4

Read the Try this list if the backup stopped

When a backup fails, TextPort says why. Under Try this, it lists what to do. Do those steps first.
5

Click Continue backup or Try again

If you see Continue backup, click it. It keeps what was already copied. Otherwise click Try again or Back up again.
6

Click Contact support if it fails again

Click Contact support on the card. Type your email and click Send. TextPort sends the backup logs with your message.

Your backup finishes and opens on the Messages page. Or support has your logs and can help.

Your messages are copied first. You can often read them while photos and files are still coming.
The percent can stay still for a long time. Your iPhone sends photos and app data that TextPort skips, and they still have to pass through.
If backups keep stopping, save them to a folder on this PC’s own drive, not to OneDrive or a network drive.
Don’t click Delete incomplete backup unless you want to start over. A stopped backup can often be continued.

: Only if you must unplug your iPhone. A first backup that stops has to start over, and your iPhone sends everything again.
: Click Details on the card to see the error code. Click Contact support and we will look at the log with you.
: Apple suggests updating your security software, or turning it off for a while, if backups never finish. Turn it back on when the backup is done.
: A first backup can take an hour or more on a large iPhone. Later backups copy only what changed, so they are faster.