What if I see “Encrypted, can’t be opened”?

This backup was made with encryption on. TextPort can't read it. Back up the iPhone with TextPort instead.

What if there is no Made by Apple Devices or iTunes list?

TextPort found no such backup on this PC. If the backup is on another computer, copy its folder to this PC. See the question below for where it goes.

What if I see “No conversations in this backup”?

This backup has no messages. Back up your iPhone with TextPort.

What if I see “Couldn’t open this backup”?

The screen says why. Click Try again, or click Choose another backup.

What if the newest messages are missing?

The backup stops at the date it was made. To get newer messages, back up your iPhone with TextPort.

What if none of these problems match mine?

Email support@textportapp.com. Say which step you were on. Say what you saw. We usually reply within a day.

Where does TextPort look for these backups?

In %APPDATA%\Apple Computer\MobileSync\Backup and %USERPROFILE%\Apple\MobileSync\Backup .

Does TextPort change the backup?

No. TextPort only reads these backups.

Do I need my iPhone or its passcode?

No. The backup is already on your PC.

Can I export the messages?

Yes. Open a conversation and click Export .

Can I delete this backup in TextPort?

No. Its menu has Open , Export all conversations… and Show in folder . Apple Devices or iTunes manages the backup.

How to open an Apple Devices or iTunes backup on Windows

Windows 2 steps · Updated Nov 5, 2026

Quick answer

In TextPort:

Click Backups at the top.
Click the backup under Made by Apple Devices or iTunes.

Messages opens with that backup. You do not need the iPhone. The first time you open TextPort, click Read that backup instead, then the backup.

What you need

✓TextPort for Windows
✓A backup that Apple Devices or iTunes made on this PC, without encryption

Steps

Backups page

Click Backups

It is at the top of TextPort. The backups show under Made by Apple Devices or iTunes.
Click the backup

It shows the iPhone's name and the date. Messages opens.

First time

Click Read that backup instead

It is at the bottom of Get your iPhone messages on this PC. Made by Apple Devices or iTunes shows.

You see this only when TextPort finds such a backup on this PC.
Click the backup

It shows the iPhone's name and the date. Messages opens.

On Messages

Click the backup name

It is at the bottom of the conversation list. A list of backups opens.

You can also press Ctrl+O.
Click the backup

It is under Made by Apple Devices or iTunes. Its conversations open.

Done

The backup is open in TextPort. Click a conversation to read it or export it.

Problems

What you seeWhat to do

Encrypted, can’t be opened: This backup was made with encryption on. TextPort can't read it. Back up the iPhone with TextPort instead.
There is no Made by Apple Devices or iTunes list.: TextPort found no such backup on this PC. If the backup is on another computer, copy its folder to this PC. See the question below for where it goes.
No conversations in this backup: This backup has no messages. Back up your iPhone with TextPort.
Couldn’t open this backup: The screen says why. Click Try again, or click Choose another backup.
The newest messages are missing.: The backup stops at the date it was made. To get newer messages, back up your iPhone with TextPort.
None of these match.: Email [email protected]. Say which step you were on. Say what you saw. We usually reply within a day.

Questions

: In %APPDATA%\Apple Computer\MobileSync\Backup and %USERPROFILE%\Apple\MobileSync\Backup.
: No. TextPort only reads these backups.
: No. The backup is already on your PC.
: Yes. Open a conversation and click Export.
: No. Its menu has Open, Export all conversations… and Show in folder. Apple Devices or iTunes manages the backup.