What if the handles stop before they meet?

The clip must be at least 1 second long. Leave a little more of the video.

What if I see “Clip limit reached”?

The recording reached the time limit and stopped by itself. Tap OK. Process this part. Then record the rest of the chat.

Tap Try Again. If it still fails, tap Cancel, then Discard Recording. Record the chat again.

Tap OK. Go to Saved Chats. Tap Continue next to Unfinished recording. Then tap Start Processing again.

The recording is kept. In Saved Chats, tap Continue next to Unfinished recording.

Email support@textportapp.com. Say which step you were on. Say what you saw. We usually reply within a day.

Yes. Tap Start Processing without moving the handles. TextPort reads the whole video.

Almost. It also keeps up to 2 seconds before and after the part you kept.

No. You can trim only the start and the end. Record again if the middle is wrong.

Tap Cancel in the top left. Then tap Discard Recording . This deletes the recording.

The home screen and other apps at the start and end can turn into extra messages. Trimming leaves only the chat.

iPhone 6 steps · Updated Nov 10, 2026

On the Trim Recording screen:

The chat then shows in Saved Chats.

Find the yellow bar

Trim Recording opens after you stop a recording or pick a video. The yellow bar is your whole video.
Drag the left handle

Drag it (1) to the right, to where the chat starts. A yellow box shows the new length.
Drag the right handle

Drag it (2) to the left, to where the chat ends.
Watch the clip

It plays the part you kept, again and again.

To pause or play it, tap the play button.
Tap Start Processing

It is the blue button at the bottom. TextPort shows Processing screen recording....
Keep TextPort open

Wait until Creating new chat... is done. Then the chat opens.

TextPort reads the part you kept. The new chat shows in Saved Chats.

What you seeWhat to do

The handles stop before they meet.: The clip must be at least 1 second long. Leave a little more of the video.
Clip limit reached: The recording reached the time limit and stopped by itself. Tap OK. Process this part. Then record the rest of the chat.
Unable to Load Video: Tap Try Again. If it still fails, tap Cancel, then Discard Recording. Record the chat again.
Video Trimming Failed: Tap OK. Go to Saved Chats. Tap Continue next to Unfinished recording. Then tap Start Processing again.
You left TextPort before you tapped Start Processing.: The recording is kept. In Saved Chats, tap Continue next to Unfinished recording.
None of these match.: Email [email protected]. Say which step you were on. Say what you saw. We usually reply within a day.

: Yes. Tap Start Processing without moving the handles. TextPort reads the whole video.
: Almost. It also keeps up to 2 seconds before and after the part you kept.
: No. You can trim only the start and the end. Record again if the middle is wrong.
: Tap Cancel in the top left. Then tap Discard Recording. This deletes the recording.
: The home screen and other apps at the start and end can turn into extra messages. Trimming leaves only the chat.