What if I see “No attachments found”?

The chat has no attachments in those dates. If you picked dates, click the date range in the toolbar, then Reset.

What if a file says Didn’t sync to this Mac?

In Messages, open the chat and click the name at the top. Then click Download Attachments in iCloud. When it is done, click Check Again in TextPort.

TextPort cannot read the Attachments folder. See how to show photos and names.

Email support@textportapp.com. Say which step you were on. Say what you saw. We usually reply within a day.

Yes. When you open another chat, TextPort shows Messages again.

Yes. Click Export in the toolbar on this tab and the file leaves out the text. Click Messages first to export the whole chat.

Yes. See how to open or save one file , or save them all as a ZIP .

Mac 2 steps · Updated Nov 5, 2026

In TextPort for Mac:

To see the whole chat again, click Messages.

Click the chat

It is in the list on the left. Its messages show on the right.
Click Attachments

It is next to Messages. The chat shows only photos, videos, voice messages, and files.

You see every attachment in the chat, with its date and time.

What you seeWhat to do

No attachments found: The chat has no attachments in those dates. If you picked dates, click the date range in the toolbar, then Reset.
A file says Didn’t sync to this Mac.: In Messages, open the chat and click the name at the top. Then click Download Attachments in iCloud. When it is done, click Check Again in TextPort.
A chat says Show Attachments Again, or shows Show photos and attachments.: TextPort cannot read the Attachments folder. See how to show photos and names.
None of these match.: Email [email protected]. Say which step you were on. Say what you saw. We usually reply within a day.

: Yes. When you open another chat, TextPort shows Messages again.
: Yes. Click Export in the toolbar on this tab and the file leaves out the text. Click Messages first to export the whole chat.
: Yes. See how to open or save one file, or save them all as a ZIP.