What if in a group chat, the names above the bubbles are gone?

The names hide with the times. Tap …, then Show Timestamps.

What if a message says No date?

The screenshot or recording showed no time for it. Long press the message. Tap Edit Timestamp. See Edit a message's text or time.

See Fix who sent a message. It works for chats from screenshots or Scroll Capture.

See Change the year for many messages at once.

Email support@textportapp.com. Say which step you were on. Say what you saw. We usually reply within a day.

Yes. The PDF leaves out the times too. Tap Show Timestamps before you export a chat for a lawyer or a court.

Those chats are exact copies, so they always show the date and time. Hide Timestamps shows only for chats from screenshots or Scroll Capture.

iPhone 7 steps · Updated Nov 10, 2026

Tap the chat in Saved Chats. Then:

A gray line with a date starts each new day.
Gray bubbles on the left are from the other people.
Your messages are on the right, in a colored bubble.
The date and time sit above each message. To hide them, tap …, then Hide Timestamps.

Tap the chat in Saved Chats

Open TextPort. The chat opens.
Find the date line

A gray line with a date (1) starts each new day.
Find who sent each message

Gray bubbles on the left (2) are from others. Your messages are on the right (3).

In a group chat, the sender's name sits above each gray bubble.
Scroll the chat

Swipe up for newer messages. Swipe down for older ones.
Tap …

It is next to Export at the bottom. A menu opens.
Tap Hide Timestamps

The date lines and times go away. Only the bubbles stay.

No Hide Timestamps in the menu? The chat came from Messages, WhatsApp, or LINE.
Check the chat

Only the bubbles show now. Your PDF hides the times too.

You can read the whole chat. You know who wrote each message and when.

What you seeWhat to do

The times are gone and you want them back.: Tap …, then Show Timestamps.
In a group chat, the names above the bubbles are gone.: The names hide with the times. Tap …, then Show Timestamps.
A message says No date.: The screenshot or recording showed no time for it. Long press the message. Tap Edit Timestamp. See Edit a message's text or time.
A message is on the wrong side.: See Fix who sent a message. It works for chats from screenshots or Scroll Capture.
The year is wrong on many messages.: See Change the year for many messages at once.
None of these match.: Email [email protected]. Say which step you were on. Say what you saw. We usually reply within a day.

: Yes. The PDF leaves out the times too. Tap Show Timestamps before you export a chat for a lawyer or a court.
: Those chats are exact copies, so they always show the date and time. Hide Timestamps shows only for chats from screenshots or Scroll Capture.